Dana

Dental Assistant & Receptionist

Dana is a dedicated Dental Assistant, Receptionist, and Sterilisation Nurse at Wickham Dental Carseldine, bringing years of hands-on experience since joining the field in 2020. With a Certificate III in Dental Assisting, Dana plays a vital role in ensuring a smooth and comfortable experience for both patients and the dental team.

Her responsibilities span across assisting in all dental procedures, maintaining strict infection control standards, sterilising instruments, managing patient records, booking appointments, and handling front desk operations. Whether in the clinic or at reception, Dana is committed to making every patient feel at ease, especially those who may experience anxiety about dental visits.

With a deep understanding of patient care, Dana finds joy in seeing patients walk out with a positive experience, particularly when they come in feeling nervous or hesitant. Having experienced anxiety herself, she takes extra care to understand each patient’s concerns and provide reassurance throughout their visit. She is always happy to answer any questions—no matter how small—because patient confidence and comfort are her top priorities.

Dana is known for her exceptional memory—she remembers personal details about her patients, from their pets to their work lives, and enjoys picking up conversations right where they left off, which always surprises and delights her patients. She is also passionate about infection control and continuing education, constantly expanding her knowledge to maintain the highest standards of safety and care.

Outside of work, Dana enjoys tending to her garden and playing cozy video games with her husband. She is a proud pet parent to two beloved cats: Juni, her angelic black-and-white cat, and Murphy, her mischievous grey kitten. With a love for art, history, and true crime documentaries, she has a special fascination with the Impressionist art movement and the Victorian era.

Dana’s warm personality, attention to detail, and commitment to patient care make her an invaluable part of the Wickham Dental Carseldine team.